Customer support
A question, an update, an unexpected issue. Get the expertise and resources to make the most of Constellio, with support that stays close to your team.
EXPERTISE WITHIN REACH
A question. A clear next step.
Illustrative support exchange
Your team
How can we review access to our documents?
Constellio expert
Let’s look at your roles and permissions together.
A clearer way forward
Your team knows which access settings to review.
Start with your question
Real questions. Human expertise. Practical guidance.
SUPPORT FOR REAL WORK
Bring together expert assistance, current software, and practical resources. Give your team a place to turn today, and a clearer view of what comes next.
HELPFUL TODAY. READY FOR TOMORROW.
Support your everyday use of Constellio while keeping your solution current and your future needs in view.
HUMAN EXPERTISE
Behind your next step, someone ready to help.
Turn to our team for help with critical and serious issues, whatever your deployment model. Access 24/7 assistance when your organization faces urgent problems.
Benefit from software updates and fixes, alongside guides, tutorials, and articles that help you get more from your ECM in daily use.
THE RIGHT HELP, AT THE RIGHT MOMENT
Four ways to keep your team supported and your Constellio solution moving forward.
Find practical guidance in self-service resources. Guides, tutorials, and articles help your team build understanding and make better use of Constellio.
WHAT IT MEANS FOR YOUR TEAM
More independence in everyday work
When you need assistance, our support team is there to help. Critical and serious issues receive responsive attention, with 24/7 assistance for urgent situations.
WHAT IT MEANS FOR YOUR TEAM
Expertise to help your team move forward
Software evolves, and so does the way your team works. Updates and fixes help you keep your Constellio solution current and benefit from its improvements.
WHAT IT MEANS FOR YOUR TEAM
A platform that keeps pace with your needs
Prepare for changing requirements with additional proactive support options. A five-year support cycle gives your organization a longer view for planning.
WHAT IT MEANS FOR YOUR TEAM
A clearer perspective on the years ahead
FOCUS ON WHAT YOU DO BEST
Support that helps your organization get more value from its content management platform.
Help your team address issues and reduce interruptions.
Make better use of the features and tools you already have.
Keep expert assistance and software maintenance within reach.
Let people focus on their work, with a place to turn for help.
A RELATIONSHIP THAT LOOKS AHEAD
Your organization changes. With a five-year support cycle and additional proactive support offers, plan how your Constellio solution can continue to meet your requirements.
Consider the evolution of your platform within a five-year support cycle.
Discuss the assistance suited to your needs and deployment model.
Explore additional support options as your requirements evolve.
LET’S MAKE SUPPORT CLEAR
The service brings together expert assistance, software updates and fixes, and self-service resources such as guides, tutorials, and articles. Additional support offers can help you manage your solution proactively as your organization evolves.
The 24/7 assistance described here is for critical and serious issues. For everyday questions, online resources can help, and our team can explain the support arrangements that apply to your organization.
Support for critical and serious issues is available regardless of the deployment model. Discuss your setup and requirements with our team to identify the applicable support arrangements.
It provides a longer planning horizon for your solution. Our team can clarify how the cycle applies to your situation and discuss additional proactive support options as your needs change.
LET’S KEEP YOUR TEAM MOVING
Tell us about your Constellio solution and the support your organization needs. Our team is ready to talk.
Discuss your support needsExpert assistance. Current software. Lasting confidence.