360 Support
From your first questions to your next evolution, make the most of Constellio with a team that supports your people, your platform, and your ambitions.
ONE CONNECTED APPROACH
Your success, at the center.
A direction shaped around your needs.
Before launch. Every day. As you grow.
THE FULL PICTURE
360 Support brings advice, implementation, training, and ongoing assistance together. A continuous connection between the solution you deploy and the people who use it.
FROM GETTING STARTED TO GOING FURTHER
Bring your project to life with expert guidance, then keep building on it with the resources and assistance your team needs.
A PLAN BUILT AROUND YOU
The right direction starts with your reality.
We explore your needs, advise on the right approach, and support your implementation. Your organization’s goals shape the plan from the beginning.
Keep your solution current and your team supported with updates, fixes, self-service resources, and expert assistance for critical issues.
SUPPORT THAT COMES FULL CIRCLE
Four connected stages, with your organization at the center of every one.
We take the time to understand your priorities and the way you work. Together, we shape an approach that connects your information needs to your organizational goals.
WHAT IT MEANS FOR YOU
A shared direction and a practical starting point
Our experts help install and implement Constellio, supporting the transition from your project’s ambitions to a solution your team can use.
WHAT IT MEANS FOR YOU
A Constellio platform ready for your next step
Help people feel at home in their ECM. Online training makes it easier to learn the modules they need and build confidence in everyday work.
WHAT IT MEANS FOR YOU
People equipped to make the most of Constellio
Your needs do not stand still. Keep your solution up to date and access responsive support while we help you anticipate what your organization needs next.
WHAT IT MEANS FOR YOU
Continuity today, with room for tomorrow
MORE VALUE, EVERY DAY
Get more from your ECM investment, from everyday work to your organization’s next chapter.
Help your team find information and use the tools available to them.
Keep your solution current with software updates and fixes.
Draw on expert guidance as your organization’s requirements change.
Build the knowledge to use more of your platform’s capabilities.
A HUMAN CONNECTION
A useful answer, a new skill, a clearer next step. Our experts help your team move forward with practical support that continues beyond implementation.
Online training and resources that help your team build confidence.
Updates and fixes to keep your solution moving forward.
24/7 assistance for critical issues and guidance for evolving needs.
YOUR QUESTIONS, ANSWERED
It connects personalized advice, software implementation, online training, and ongoing assistance. The approach also includes access to updates, fixes, and self-service resources to help you get more from your Constellio solution.
Yes. The approach extends beyond deployment, with training, resources, updates, and assistance. Our team also helps you consider how your solution should evolve as your organization’s needs change.
Yes. Online training helps users learn Constellio modules remotely. Self-service resources and tools also support continued learning and everyday use.
The 24/7 assistance is intended for critical and urgent issues. Discuss your deployment and support needs with our team to clarify the arrangements that apply to your organization.
LET’S BUILD YOUR NEXT CHAPTER
Tell us what you need from your ECM. We’ll help you find the right support for every step ahead.
Talk to our teamAdvice. Implementation. Training. Ongoing support.